Help & Support
Frequently asked questions and how to contact us.
About the game
How much does it cost?
It is a one-time purchase. There are no ads and no in-app purchases. The price in your country is shown on the store.
Which devices are supported?
iPhone with iOS 18 or later, iPad with iPadOS 18 or later, and Android phones and tablets with Android 9 or later.
Can I play offline?
Yes. You can play without an internet connection.
Which languages are supported?
English and Japanese. The game starts in Japanese if your device is set to Japanese, and in English otherwise. You can switch with "Language / 言語" in the Menu.
Does my island keep working while the app is closed?
No. Buildings and familiars only work while you play. No timers will call you back.
Is there a demo I can try in my browser?
Yes, there is a browser demo. Demo progress is saved in your browser and cannot be moved to the app.
Save data
How does saving work?
The game saves automatically while you play, and your progress is stored on your device. There is no account or cloud save. Deleting the app also deletes your progress.
Can I move my progress to a new device?
The game has no transfer feature. On iPhone and iPad, if you set up your new device from a backup of the old one (such as an iCloud backup), your progress may come along with it.
Purchases and refunds
How do I get a refund?
Purchases and refunds are handled by the store you bought the game from. For the App Store, use Apple's Report a Problem. For Google Play, follow Request a refund on Google Play.
Contact us
To report a problem or send us feedback or questions, please email:
- It helps if you include your device model, OS version, and app version (shown at the top of Menu → Credits).
- It may take a few days for us to reply.